TESTING WINTER FOR WELLINGTON TEAM

Miranda Smith Homecare’s Wellington team and their clients are looking forward to a more settled few months following a winter that delivered two large earthquakes and one of the worst storms in the city’s history. While the quakes were frightening, the June storm had the worst effect on clients and carers. Some communities were left isolated, houses were damaged, and power and phone communications went down in many areas. In some cases carers were unable to make scheduled shift changes or return home due to blocked roads. Robust emergency procedures and health and safety plans were enacted and Miranda Smith Homecare was quick to make contact with all clients and check on their welfare. When communication problems arose, the job of phoning up clients was taken up by Miranda Smith Homecare’s Auckland staff. The team of carers also went the extra mile in awful conditions to make sure their clients were safe and sound. There was some very positive feedback from clients, who showed their appreciation to carers once the storm settled, and were pleased at the overall level of support shown by Miranda Smith Homecare.